Frequently Asked Questions
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About Order
It is simple to order on tokorder.com , add products to cart. and step by order as indicated .
Visa, MasterCard, Discover
PayPal
Alipay
AliExpress Links
T/T , Bankwire
Western Union / Moneygram
You can hange the order by modifying the cart or clicking the delete button to cancel.
If your order or item was canceled, you will not be charged.
A payment authorization hold for the entire order amount is placed on your account immediately after your order is submitted to verify the availability of the funds. The order charge is then placed on your account only if your order ships.
If payment was authorized with a debit/check card, your statement may reflect the charges. In that case, funds will be released by your financial institution usually between 3 to 5 days, but could take up to 30 days. Credit card purchasers will still see a payment authorization hold on their credit card for up to 30 days. This hold will be automatically removed after that time period. If you have any issues, please contact your bank.
If you used a Gift Card or Digital Gift Card to pay for your order, you will receive a new Digital Gift Card. You will receive an email containing a new code within 2 business days.
For this situation, please first confirm if there is another order with the same account.· There is no repeated order in your account, which is paid successfully.
Please confirm whether the payment has been charged twice with your bank, and confirm there is no refund on your end. If the payment has been received repeatedly, our system will issue a refund to you automatically. Since ome banks may hold the funds for days, we suggest you wait for the release of the funds or contact your bank to check the details.· There is a same order in the account, but it is the repeated order.
1.Please confirm whether you want the second order;
2.Inform seller that you need to cancel the repeated order, and ask them to hold one order, and just send the other one, how to contact seller
3.Cancel the second paid order, you could contact us for help.
About Shipping
Orders typically process and ship 24-48 hours after the order is submitted.
Once your order ship out, we will send you track number by email . You can click the “Track My Package” link to view details about your package.
If the order has been shipped, the delivery address can no longer be changed in the system. However, you can try to contact us to find out if the last minute change is still possible.
Once your order been sent ,We responsible to providing you valid tracking numbers.
The tracking information will appear on the shipping carrier’s website whin 2 work days.
Holidays or other unpredictable should be informed or being understand.
You will probably be charged to the customs fees on items ordered from Tokorder.com, as your purchases on Tokorder.com are considered imports since the packages are shipped from overseas.
Note: Customs taxes are not included in the price of the item or in the delivery costs.
If you not receive the items by our fault, We should do full refund or resend the item.
If package is returned to seller/hold in customs/shipped to wrong address. please contact us to get the good solution of it.
According to our past experience, free shipping by standar shipping ,the packages can be delivered 15 to 35 days . We appreciate your patience. Over 60 days , you can ask full refund of it .
1. The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.
2. Please check whether the delivery address of the logistics is consistent with your own address. If something is unusual, please contact us for more details.